Industries Served

Our company can provide a wide array of call center solutions for any type of business and organization. With the volume of calls that our centers take and handle every day, you’ll be assured that we know what we’re doing and that we are skilled in handling calls for various industries, including yours.

Services We Offer

Call Centers of America offer a wide array of customer service positions and various industries. We only onboard some of the top customer service champions and assign them in various parts of the United States. Rest assured that every client that we handle is partnered with top talents across the country

Direct hire

Need a partner for a long-term collaboration? We recruit our representatives ourselves or via employment agencies to match your needs.

Temporary Contract

During holidays, different seasons or even the busiest days, nothing is stopping Call Centers of America from arranging deals within your agreed working periods.

Project staffing

Hire people on a project or team who have a certain role or function on assigned tasks. Project staffing can cut cost, maintain quality and help accomplish specific goals.

Industries We Service

Here in Call Centers of America, we are hands-on in training our staff so they can effectively deal with different types of businesses because we recognize the fact that every industry has varying demands. Just provide us specific instructions or your company-owned manuals if you want a particular approach on how our agents should answer the calls.
Commercial Vehicle Dealers

Since we act as your business's extension, we take your dealerships with your customers as if they are our own—aiding you in developing and implementing a plan to make your business known to your prospective customers.

Non-Profit Industry

Who says we’re only limited to certain industries? We also offer the most affordable customer servicing for non-profit organizations and charities too! We understand your need for volunteers, donation drives, and other related campaigns which is why we offer fully customizable call center solutions for you.

Construction Industry

Whether it’s conducting market polls or responding to customer calls related to the construction industry, we are very capable in handling every customer that reaches your company lines.

Pharmaceutical

We also offer cost-effective call center solutions to the pharmaceutical industries - both pharmacies and drug manufacturing companies. Our duties range from promoting and taking care of personal client calls to reviewing particular items like medicines and supplements, may it be for emergency purchases or casual inquiries.

Consumer Packaged Goods (CPG)

Conducting product surveys and responding to inquiries would be easier for manufacturing companies and retailers of consumer packaged foods as our agents are reliable in offering customer service to address your needs.

Plumbing

Since unexpected plumbing issues such as water or pipe leakages may occur in homes at any time of the day, people will have to contact plumbers immediately in order to prevent dangers of flooding. For this, our personal call center services guarantee that you will be able to resolve pipe or water issues and offer your clients relief in a prompt manner.

Education (Colleges/Universities)

During the opening of enrollments, schools have to deal with endless queries regarding the admissions—what requirements are needed to be submitted, how much of the tuition is for the entire semester, which subjects can be dropped or whether class schedules can be changed—which is very stressful for school administrators. But worry no more because Call Centers of America is coming to your rescue in answering every parents’ or student’s inquiry.

Political

Call Centers of America is also a reliable partner for political and opinion public surveys that would certainly assist individuals in weighing each of their political options. Our center for political campaigns is situated in Las Vegas, NV, along with Computer Aided Telephone Interview (CATI) systems ready.

Energy Retailers

Call Centers of America has partnered with agencies that boast excellent track records in handling energy retail accounts. Have a competent, integrated, and affordable customer service program today!

Professional

Since (put a year here), Call Centers of America has been the trusted partner of more than (put a figure here) professionals across the country—lawyers, engineers, accountants, architects, doctors, dentists, name it.

Financial Industry

Our experience in handling financial industry-related accounts consists of everything from credit card acquisition, loyalty, and enhancement programs, customer service, financial-related surveys, answering and customer service, and insurance sales.

Real Estate

Tired of answering queries all day? Worry no more. Call Centers of America can help your property or real estate management team in your business needs. From world-class customer assistance to building maintenance issues, we are your best option.

Funeral/End-of-Life

Accepting the loss of a loved one is already difficult to manage and with the additional burden of deciding funeral matters is even making it worse. With this, Call Centers of America's qualified and empathetic members will provide support for mourning clients in talking out burial matters or other end-of-life affairs at any time of the day.

Retail

The agents connected with Call Centers of America are skilled and knowledgeable in managing both online and catalog retail campaigns. Thus, managing the flood of customer calls in your peak marketing hours or on your preferred time is something that our representatives would gladly take up as duties.

Government

Government offices receive thousands of calls daily. With our members' comprehensive call center experience, we can make sure that every sector is dealt with - from defense, agriculture, environmental conservation, medical and other social services, national housing, occupational safety, law enforcement, transportation, and other areas.

Small Business

Call Centers of America support local businesses too! We help small businesses thrive by developing innovations that can cater to the growing demands of commerce with the help of our call center support that surely fits their budget.

Hvac

Our fully customizable HVAC customer service plan will ensure the availability of someone that will answer queries on behalf of your company 24/7/365. Not only does it give your customers confidence in your service, it also assures them that they can trust your brand enough to recommend your business to anyone.

Sports

We also matter in the world of sports! Need a hand in advertising your newest crossfit training packages or a tournament organized by the biggest sponsors? Our services range from telemarketing, telesales and membership services for various sport institutions and fitness companies.

Insurance

Call Centers of America has been the trusted partner of over (put a figure here) insurance companies since (put a year here). Our call center specialists are authorized to deal insurance packages to your customers all over the 44 states of the USA.

Towing

Call Centers of America pair your towing business with agencies that offer world-class call center services. You get to enjoy the perks of having some people take the incoming calls, fix your customers' issues, and send your trucks for towing without burning a huge hole in your wallet.

Legal

For legal practitioners who would want to serve local customers, or request call center skills for lawsuits, our call center services are also readily accessible to legal industries as we have equipped our members with the competencies necessary to the legal arena.

Utilities

Since public utilities should be accessed by everyone 24/7, service maintenance should be done regularly. Once these services malfunction, it will become everyone’s dilemma. This is why Call Centers of America have specialized in securing call center services available anytime of the day — making sure that inquiries about public utilities are accurate and reliable even when you're not available to accept calls during maintenance.

Media & Entertainment (M&E)

Call Centers of America has a proven track record of catering to call center needs of several companies working in the media and entertainment industry—advertising and marketing companies, radio stations, video game companies, publisher, and even TV stations.

Veterinarian

Are emergency operations for animals part of what you offer? Our customer service for veterinary offices or hospitals is accessible 24/7 and is monitored by competent operators who are capable of responding to these emergency calls and other inquiries.

Medical

Medical services should always be available to everyone 24/7. Call Centers of America can help make it happen. Our empathetic and friendly agents are available to answer all your med office calls every day of the year. We are also open for several answering service options such as online appointment bookings and reminders.

Versatile and Flexible

We always put in mind that every business is unique. That is why we handle all your wants and needs remembering that yours is a separate company from others that we handle.
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Frequently Asked Questions

We made a list of the most asked questions regarding our services from possible clients. Feel free to contact us at 1-866-567-8853 for more information if your question isn’t addressed on this page.
No, you are not tied to a contract or package because our services are arranged to suit your requests and you are given options to change it anytime. We will work with your schedule, not the other way around.

No, we only hire qualified Customer Service agents that are based in the United States.

Here at Call Centers of America, almost all of our accounts are active and are readily available in 1 business day, even if the business requires a full messaging capability. For businesses that require customization of call center services, it can be up and running within 1-2 business days upon receiving your detailed instructions and contact records.
This is one of the features that we take pride in and makes Call Centers of America on top of the competition. We are equipped with all the latest software and technical equipment needed to create tailor-fit scripts for our clients’ businesses. With that in mind, you can be confident that our agents can handle all your customers’ needs seamlessly—inquiries, payments, appointments, and even troubleshoot technical issues.