Careers

Customer Service Representative

Posting Date: Aug 22, 2020
Location: Houston, TX, US
Company: Call Centers of America
Interested in this new position? We’re more than happy to help you as you take a step closer to building your career. Carefully read all the information written in this page. If you have questions, don’t hesitate to contact your local recruiting officer. Let’s start!

Summary

We are in need of excellent customer service professionals that possess outstanding customer service skills that will represent our clients. The agent should be able to take high volume of calls (inbound and outbound) and should aim to provide a pleasant experience for every caller. The call center agent will hear the issues experienced by the customers, probe and understand the reason why they’re calling, answer all inquiries that they may have, and offer an accurate and timely solution.

Responsibilities

  • Take inbound calls and greet clients with enthusiasm and energy.
  • Make outbound calls and communicate with eagerness and enthusiasm to customers.
  • Build strong and lasting connections with customers, clients, and other team members of the call center by trust and becoming dependable at all times.
  • Understand and make it a goal to meet or surpass the metrics set by the call center while still being able to provide consistent and impressive customer service.
  • Reach and contribute to the department’s productivity rate and adhere to quality control standards in place.
  • Aim to resolve customer issues within their first call and truly own their needs and problems.
  • Probe, communicate, and obey instructions to achieve first call resolution.
  • Perform outstanding customer service through fast and effective resolution of different customer concerns.
  • Be proactive in letting the customers know about the clients.
  • Be active in teaching clients regarding our clients’ products and/or services.

Requirements

  • A vast experience and knowledge in customer service for transaction-based industries like retail or call centers, prefer to have someone who can demonstrate empathy and compassion.
  • Must be able to work in an independent manner and be a teamplayer when needed.
  • Should possess excellent problem solving skills.
  • Able to keep up the accuracy and manufacturing standards.
  • Physical participation is needed for success and essential to achieve objectives.
  • Highly adaptable to work in a shifting scheduling, especially at night and on the weekends.

Education Requirement

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

Ability To:

  • Stand, walk, or roam once in a while to be able to access every area in the production floor.
  • Have excellent visual acuity to be able to undertake tasks like preparing and interpreting data and/or reports; and/or checking a computer terminal.
  • Bend, kneel, twist, or reach for a short period of time once in a while.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.
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