About Us
Call Centers of America is more than just “an answering service” company. We are your partner
in every breakthrough that your company reaches. Among the many call center industries out
there, we can gladly say that we are one of the few who are really committed and
highly-qualified. We take your customers’ call the way we take yours, with utmost importance.
About Our Call Center
Call center services are considered a non-commodity business crucial to various brands all
over the world. They oversee thousands of calls about queries, requests, and orders from
various customers everyday. For that, you will be needing a reliable service that is
absolutely capable in handling your outsourcing needs. If this was 2010, you can expect to
cut costs and save money in operations. However, outsourcing today is all about
accomplishing things faster with efficiency, leading the competition by getting to the market
first, enjoying the advantage of workforce flexibility, and having some of the best employees
onboard. Outsourcing has become one of the most in-demand choices for brands. Don’t get
left out. We will help you dominate over your competitors.
Our Team
Our company takes pride in having employees who have been with us for over 20 long years. We are confident in who we are, what we do, and our goal as a team. Our motivation is to endlessly challenge the industry’s standards and go over and past the status quo of call center agencies. We make sure that every brand who comes across our members and our organization is not only pleased by our performance, but also proud to say that they’ve been collaborating with world-class agencies because we believe in providing exceptional customer services.
Kristen Lewis
Founder
James O'Neil
Manager
Nataliya Stepulev
Receptionist
Our World As well-trained communicators
We firmly believe that in order to establish the company’s identity, respect, and integrity, it needs top-notch customer service that is born out of sharp insights and experiences. This is
what Call Centers of America can provide for you.
People Who Love Our Services
We have set our company higher from any other answering services from the way we handle
business to our pricing structure. We are not your typical answering company.
Why Choose Call Centers of America?
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Fastest pick-up times in the industry
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Your own nationwide 800 number
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Dynamic online account access
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Professional and courteous receptionists
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Voicemail and IVR services
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Interface with your company website
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Specialized call screening
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In-house IT Dept
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Advanced on-call roster services
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Emergency response specialists
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Custom account and software design
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Online account analytics