Careers

Collections Agent

Posting Date: Aug 21, 2020
Location: Houston, TX, US
Company: Call Centers of America
Req ID: 21192
Additional Work Locations:

We’re excited you’ve considered to work with Call Centers of America. We are committed to making you reach your true potential in various areas like in dealing with customer service and product support. We love to see you grow in your profession and make decisions to own your career. Learn more with world-class training. Earn more with one of the highest compensation offerers in the industry. And care more in an environment that considers you family and pays forward to the community. A door to countless opportunities is waiting to be opened. Start today!

Summary

We are in need of excellent customer service professionals that possess outstanding customer service skills through phone to represent our customers. The agent should be able to take high volume of calls (inbound and outbound) and should aim to provide a pleasant experience for every caller. The call center agent will hear the issues experienced by the customers, probe and understand the reason why they’re calling, answer all inquiries that they may have, and offer an accurate and timely solution.

Responsibilities

  • Take inbound calls and greet clients with enthusiasm and energy.
  • Make outbound calls and communicate with eagerness and enthusiasm to customers.
  • Build strong and lasting connections with customers, clients, and other team members of the call center by trust and becoming dependable at all times.
  • Understand and make it a goal to meet or surpass the metrics set by the call center while still being able to provide consistent and impressive customer service.
  • Reach and contribute to the department’s productivity rate and adhere to quality control standards in place.
  • Aim to resolve customer issues within their first call and truly own their needs and problems.
  • Probe, communicate, and obey instructions to achieve first call resolution.
  • Perform outstanding customer service through fast and effective resolution of different customer concerns.
  • Be proactive in letting the customers know about the clients.
  • Be active in teaching clients regarding our clients’ products and/or services.

Requirements

  • A vast experience and knowledge in customer service for transaction-based industries like retail or call centers, prefer to have someone who can demonstrate empathy and compassion.
  • Must have ability to work independently and in a team environment.
  • Problem solving skills.
  • Ability to maintain accuracy and production standards.
  • Physical or online attendance is key to success and necessary to meet objectives.
  • Someone who is amenable to working on a shifting schedule as well as night shifts and more importantly, during the weekends.

Education Requirement

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

Ability To:

  • Speak and sit for extended periods of time.
  • Stand, walk, or roam once in a while to be able to access every area in the production floor.
  • Have excellent visual acuity to be able to undertake tasks like preparing and interpreting data and/or reports; and/or checking a computer terminal.
  • Bend, kneel, twist, or reach for a short period of time once in a while.